The Financial Ombudsman Service has begun a consultation on whether to change its case fees, with businesses paying less for complaints resolved at an earlier stage.

The Financial Ombudsman Service processed 68,000 new complaints between April and June 2025, a 9% fall year-on-year.

Complaints to the Financial Ombudsman soared by over 50% during the past year to top 305,000 - driven in large part by claims from professional representatives, including claims management companies.