Displaying items by tag: vulnerable customers

The FCA is to conduct a review into what regulated firms are doing to understand and respond to the needs of customers in vulnerable circumstances.

The FCA is to consult on tougher rules to protect millions of vulnerable consumers.

Savings sector trade body TISA and fintech Altus have launched an online self-assessment tool, the Vulnerability Radar, to help firms “understand and identify” how to support vulnerable customers.

It was good to see the Guidance Consultation from the FCA on the fair treatment of vulnerable clients that has recently been published.